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After Sales Engineer

BANGALORE

[ Full-Time ]

Job Description

We are seeking an After Sales Engineer to provide technical support, installation, and maintenance of our 3D printing equipment. This role is crucial in ensuring customer satisfaction, maximizing machine performance, and supporting growth through strong technical expertise.

Key Responsibilities:

    •  Diagnose, troubleshoot, and resolve issues related to 3D printers and additive
      machines.
    • Install and configure new printers and firmware (Klipper, Marlin), ensuring smooth
      operation.
    • Provide customer training on equipment use, maintenance, and best practices.
    • Perform preventive maintenance to reduce downtime and improve reliability.
    • Offer remote and on-site technical support, ensuring timely resolution of customer queries.
    • Manage service tickets and ensure timely closure within SLA.
    • Document service activities and prepare detailed service reports.
    • Support AMC execution and warranty claim processes.
    • Build strong customer relationships and provide solutions tailored to their needs.

      Required Qualifications:

      • Bachelor’s degree in Mechatronic/Mechanical/Electrical Engineering or related field.
      • 1+ years of experience in technical support/aftersales, preferably in additive
        manufacturing.
      • Hands-on knowledge of 3D printers, additive machines, and firmware (Klipper,
        Marlin).
      • Basic knowledge of Linux OS and command-line interface.
      • Basic understanding of Python, C, and C++ for reading/modifying printer firmware or scripts.
      • Strong problem-solving, debugging/troubleshooting technical issues and communication skills.
      • Willingness to travel when required.
      Apply Now
      • Work in a cutting-edge industry that is shaping the future of manufacturing.
      • Opportunity for significant creative freedom and ownership over the company's entire social media presence.
      • Be part of a growing, innovative, and driven team.
      • Competitive salary and benefits package.
      • Professional development and growth opportunities.
      • Reimbursement for travel expenses during customer visits.

      Please submit your resume, a cover letter outlining your relevant experience, and a link to your content creation portfolio to rajan.pooja@fracktal.in