Return & Refund Policy

Updated: April 16, 2025

Definitions and Key Terms

To ensure clarity in this policy, the following terms are defined as:

• Company: Refers to “Fracktal Works Private Limited,” located at No. 3, 50ft, Laggere Main Rd, near Old Police Chowky, Chowdeshwari Nagar, Rajiv Gandhi Nagar, Hegganahalli, Bengaluru, Karnataka 560058, referred to as “we,” “us,” or “our.”
• Customer: Any individual or business purchasing products or services from us.
• Device: Any internet-connected device like a smartphone, tablet, or computer used to access our website.
• Service: The services offered by Fracktal Works as described on our website.
• Website: The official website of Fracktal Works, accessible at www.fracktal.in.
• You: The customer accessing our website and placing an order.

Shipping

Fracktal Works is not responsible for return shipping costs. All return shipping charges must be borne by the customer, even if the original shipping was free.

Return & Refund Policy

Thank you for choosing Fracktal Works. We are committed to delivering high-quality products, and we aim for complete customer satisfaction.

However, please note that we do not offer refunds, returns, or exchanges once a purchase is made — whether online or offline — except under certain limited conditions mentioned below.

Refunds

We conduct quality checks before shipping each order. In rare situations where a product is unavailable or fails our final quality inspection, your order may be canceled. If this occurs and payment was made online, a full refund will be issued.

Please note the following conditions:

• We are not liable for any damage during transit.
• All products are final sale. No returns or exchanges are allowed.

General Policy:

• No returns or exchanges on sold items.
• No refunds once payment is completed.

International Orders:

• No returns or exchanges accepted.
• If cancellation is requested before dispatch (within 1–2 business days), a full refund can be processed.
• Orders already dispatched cannot be canceled or refunded.
• Please contact us immediately if you face any issues.

Your Consent

By making a purchase from our website, you agree to this Return & Refund Policy.

Policy Updates

We may update this policy as needed to reflect changes in our service or operations. Any changes will be posted on this page. Continued use of the website following changes signifies acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding your purchase, please contact us:

• Email: support@fracktal.in