Miscellaneous
Build plate related issues
Last Updated: November 20, 2025The aluminum build plate and PET sheets are consumables and not covered under warranty. Over time, the build plate might wear out and leading to print inconsistencies due to an irregular surface. The cost of replacing the build plate is INR 2000. PET sheets are charged separately at INR 110/- per sheet.
Accessories & Spares!
Last Updated: November 20, 2025Accessories for Julia Plus: 1. Hotend covers 2. Hotend cleaners – INR 95/- 3. Tweezers 4. Filament holders 5. PET sheets – INR110/- per sheet 6. Print Bed – INR 7. Wire mounts – INR 35/-
Answering your first ticket.
Last Updated: November 20, 2025Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you’ve already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket’s content—so you can save time on frequently asked questions. Every action that you can perform with respect to a...
While we are assigning a service agent to attend to your query…
Last Updated: November 20, 2025Hello, We sincerely apologise for the inconvenience caused. While we are arranging for the service agent to attend to your queries, you could maybe look through the troubleshooting guidelines in the user manual document for quick guidance and advice. We will reach out to you within 24 hours of receipt of your email and will...
Nylon with Julia+
Last Updated: November 20, 2025Nylon filament is compatible with Julia +. There is no existing configuration file available with the software for Nylon. Here is a new configuration file for it. Simply drag and drop it directly into Fractory. Also, nylon absorbs moisture, so please make sure you keep it in an air-tight container. Print temperature in the attached...
Service Report
Last Updated: November 20, 2025Service report 2018: 1. Issue Identified: Limit switch replaced. 2. Resolution provided: 3. Customer comments/requests: 4. Additional tasks created: 5. Service fee, if any: 6. Spares provided: 7. Invoice number for additional spares provided: 8. Customer acceptance signature: 9. Feedback: Emergency contact: Fracktal Works Pvt. Ltd.No. 3, 50ft, Laggere Main Rd, near Old Police Chowky, Chowdeshwari...
Bed Levelling Knob holder – 3D Printable part
Last Updated: November 20, 2025Here’s a download link to the STL file, which can be 3D printed for a quick replacement. Download Link However, we strongly suggest you purchase a metal replacement part by contacting our support team. Happy printing! Team Fracktal
Hotend Assembly
Last Updated: November 19, 2025The hotend assembly * Nozzle (0.4mm) * Heater block (Steel block) * Heating cartridge * Thermistor Nozzle swap procedure: * To replace the nozzle, first wait for the nozzle to cool down. Then gently pull down the (green) connector. * Use an M3 allen key to remove the fastener on the opposite side of the connector. * Then...
Fracktory software, User manual and Quick start Video
Last Updated: November 19, 2025Here is the download link for the latest Fracktory: http://printers.fracktory.in/download Kindly register with us via the software to avail special offers and updates from Fracktal. The user manual also describes the best practices for using the software. One can also download a user manual PDF for Julia Plus and Fracktory via the gallery below. Below...
Software Update procedure for Wifi connected Julia Series
Last Updated: November 19, 2025Please watch the video attached to know how to push a new software update to your Wi-Fi-connected Julia Series of 3D Printers. Current version updates: 1. Wifi network recognition of hidden connections 2. Improved UI features 3. Faster functionality. Release date: 13th of December 2018
USB Setup guide
Last Updated: November 19, 2025This is the link for the driver executable file: https://cdn.sparkfun.com/assets/learn_tutorials/7/4/CDM_v2.12.00_WHQL_Certified.exe.
How to identify the diameter of the nozzle
Last Updated: November 19, 2025“It’s just a tiny hole in a piece of metal with a thread”. Yeah, sorta… but there’s more to them! Learn which type of 3D printer nozzle is right for you and how to install it! The smaller nozzles have a small nozzle tip, which offers incredible precision. The larger nozzles afford you the ability...